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KSATerms and Conditions
Information contained in the site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Akbar Travels of India Limited. Makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by akbar travels of india ltd.. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through akbar travels of india ltd. (whether through this site or call center), even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.) And are in no way liable for such providers products and services.
We are in no way liable for any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier; any inconvenience, loss of enjoyment, mental distress or other similar matter; any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates any cancellation or double-booking of reservations or tickets beyond the reasonable control of Akbar Travels Of India Ltd.; and any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), Akbar Travels of India Ltd. does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
The limitation of liability reflects the allocation of risk between you and Akbar Travels of India Ltd. The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions inure to the benefit of Akbar Travels of India Ltd., its affiliates, and the suppliers of travel products and services purchased through our Site.
INSURANCE DISCLAIMER
If you have purchased trip protection insurance, Travel Insurance or any other insurance product, you must read, understand and agree to the description of coverage as provided by the supplier. Akbar Travels of India Ltd. is not liable for any actions or omissions of the insurance supplier.
INDEMNIFICATION
You agree to protect and indemnify Akbar Travels of India Ltd., its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
you or on your behalf in excess of the liability described above;
by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site;
your violation of any law or the rights of a third party; or your use of the Site.
RELEASE
If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
PRIVACY
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Akbar Travels of India Ltd. Privacy Policy will provide a description of how we protect and use your personal information. If you object to your information being transferred or used in this way please do not use our services.
PROTECTING YOUR SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
SITE USAGE AND TICKET PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.
Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
PROHIBITED ACTIVITIES
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to cancel your akbartravels.us account and terminate your use of the Site if you violate any of the above prohibitions.
BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). Akbar Travels of India Ltd. does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase.
You do not make this offer until you press "Confirm Booking" on the payment page (entitled "Guest Details and Booking") of the Site.
Once you have done so you have made Akbar Travels of India Ltd. an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The Akbar Travels of India Ltd. email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier.
Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site. At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below.
The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process.
We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Akbar Travels of India Ltd. nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
Government entry/exit fees may apply, depending on your destination.
These are your sole responsibility and will be additional to your Booking charges.
All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
Akbar Travels of India Ltd. reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Akbar Travels of India Ltd. to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
Each Service Element listed in your Booking is provided by the respective Travel Supplier.
Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking. Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances. The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage.
The incorporated terms of the contract of carriage may include:
(1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods;
(2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents;
(3) Rights of the airline to change terms of the contract;
(4) Rules about reconfirmation of reservations, check-in times, and refusal to carry;
(5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.
PRICING, TAXES/FEES, AND PAYMENT:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel. Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. Akbar Travels of India Ltd. accepts all major credit or debit cards with a verifiable billing address. You hereby authorize Akbar Travels of India Ltd. and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on yourBooking.
All offers, prices, and conditions of sale may be subject to:
change without notice;
advance purchase, eligibility, seating, or other limitations;
travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
other conditions/restrictions; and
availability.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
ADVICE TO INTERNATIONAL PASSENGERS
If you have questions, comments or concerns about this Privacy Policy please send us an email: mysupport@akbartravels.us
CONSENT
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Montreal Convention or Warsaw Convention. For further information please consult your airline or insurance company representative. For more details about the carrier's liability under the Warsaw convention, please click here.
LINKS
The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We do not endorse any such suppliers and vendors nor are we responsible for the contents of other websites or their privacy policy or other practices. If you decide to access other websites you do so at your own risk and it is your sole responsibility to read their Terms & Conditions and ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature such as malware.
OUR FEES AND EXCEPTIONS
"Domestic Travel" means any travel within the United States and Canada.
"International Travel" means any travel outside of the United States and Canada.
"Passenger Type" means adult, child, infant, senior, student, youth and military.
ONLINE TRANSACTION BOOKING FEES
For all airfares purchased online, Akbar Travels of India Ltd. charges a booking service fee of approximately $30* per person on all passenger types tickets for both domestic and international travel. This fee may vary and is subject to change without notice. Total final price reflected is the actual amount to be paid which already includes any updated fees and discounts. You have the right to not make the purchase if the total amount is not acceptable.
Online hotel booking service fees - up to $20 per night, per room
Online car rental booking service fees up to $20 per rental
Online vacation package booking service fees - up to $60 per person
All transaction service fees are 100% non-refundable.
* There are certain exceptions on the service fees for flight bookings.
Exceptions to the Service Fees Policy:
Online vacation package booking service fees - up to $60 per person
Business and First Class Airfares - Service fees are up to $120 per passenger on all passenger type tickets.
Multi-city trips – Service fees are up to $120 per passenger on all passenger type tickets.
Multi airline trips / Cities with high fraud rates -– Service fees are up to $40 per passenger on all passenger type tickets.
Service Fees - No representations are made for the service fees charged. It is only for Site usage and booking creation. No representations are made for service fees charged based on booking through our call center and those fees may be higher. There are no representations or warranties except for using our call center agent's assistance in searching various airfares and other travel products and making the booking. Service fees on phone bookings may either be higher or lower than online booking fees. All types of service fees may change at any time and the most updated fees may not be reflected here.
CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; all our tickets,hotels,cars,packages and cruises do not allow any date or name changes after the booking is completed. Akbar Travels of India Limited. does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
CHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged by Akbar Travels of India Limited. plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.)
Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are:
Domestic Coach / Economy Travel - with a departure date more than 10 days away - up to $100
Domestic Coach / Economy Travel - with a departure date within 10 days - up to $150
International Coach / Economy Travel - with a departure date more than 10 days away - up to $200
International Coach / Economy Travel - with a departure date within 10 days - up to $300
All First and Business Class Domestic / International Travel - up to $300
CANCELATIONS AND MODIFICATIONS
All airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $50 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and Akbar Travels of India Ltd.'s exchange fees. All such changes are governed by the airlines' rules and regulations and are out of our control. Akbar Travels of India Ltd. does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund please read our Refunds Policy. Read more about our Change Policy if you wish to exchange the tickets for new dates or routing.
No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
MULTIPLE AIRLINE ITINERARIES
If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.
CANCEL AND REFUND
All of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Akbar Travels of India Ltd. will charge a fee for processing this $50 – $300. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.
DISCOUNT OF AIRFARES
In accordance with the US Airline Deregulation Act, Open Sky Agreements, and subsequent codifications, discounting air tickets is now legal. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers' published price. The value of discount may vary based on fare type, availability, seasonality, referral source and destinations. Such discounts may continuously change and vary.
PROMO CODES
Akbar Travels of India Ltd. may issue certain promo codes which are generally valid for online travel reservations and bookings, though some specific Akbar Travels of India Ltd. promo codes may only be used over the phone through our customer service center.
We invite you to sign up for our newsletter to receive promo codes by email.
The maximum discount from all Akbar Travels of India Ltd. promo codes is the value of our service fees and/or "Traveler Assist" fees (up to 70%).
Akbar Travels of India Ltd. promo codes are non-transferable, can not be sold or bartered and hold no cash value.
To receive the value of the discount, a valid promo code must be entered in the promo code link on payment page. If the code is not entered the discount cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or a coupon link is not present, you have the right to not purchase the product or service, but in no circumstances will the credit be applied after purchase is made.
Akbar Travels of India Ltd. promo codes offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
For all technical errors there is no recourse except you have the right to not make the purchase.
If the offer is withdrawn, the promo code becomes invalid and the Site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with original price or not continue with your purchase.
The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
Akbar Travels of India Ltd. promo codes may not be combined with another offer.
We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued.
NEWSLETTERS
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PROMO CODE TERMS
The promo code offer is on our transaction service fees only, Discount varies based on the transaction service fees charged for that ticket or travel reservation, and the value of discount will be up to the amount of the service fees charged for that transaction or the promo code's value per transaction whichever is less. You must use the promo code at check-out to redeem this offer. This offer may be revised or dis-continued without notice.
FARE CHANGES
All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change as revised by the supplier. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes made by the supplier. We will notify you of the new fare and at that point you may either cancel or still purchase the product or service at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged; you will not be charged any fees for cancelling such a booking.
PAYMENT ACCEPTANCE POLICY
We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.
Airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.
We provide a safe and secure credit card transaction guarantee, as stated above in these Terms & Conditions.
All hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.
TICKET DELIVERY
Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Akbar Travels of India Ltd. will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Akbar Travels of India Limited. does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the Site.
CREDIT/DEBIT CARD PAYMENTS
All credit cards must have a verifiable US, Canadian or other country billing address. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page.
If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
Akbar Travels of India Ltd. bears no responsibility in the event your credit or debit card is not approved or charged.
There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non- cancellable.
Akbar Travels of India Ltd. uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Akbar Travels of India Ltd. in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
CREDIT CARD DECLINES
If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.
SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS
Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.
BAGGAGE POLICY AND FEES
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our Baggage Fees
BAGGAGE LIABILITY For flights within the U.S., federal rules require any limit on an airline's baggage liability to be at least $3,300 per passenger. For international travel (including domestic portions of international journeys) different liability limitations apply to the loss, delay, or damage to baggage. If the Montreal Convention applies, the limit is 1,131 Special Drawing Rights (approximately $1700) per passenger unless a higher value is declared in advance and additional charges are paid. If the Warsaw Convention applies, the limit is approximately $9.07 per pound ($20.00 per kilogram) for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of valuable articles. Airlines assume no liability for fragile or perishable articles. Further information may be obtained from the airline.
AIRLINE OPTIONAL SERVICES AND PRODUCTS
From time to time and depending on the airline operating your flight(s), we may provide you with the option to purchase any Airline Optional Services and Products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignment and checked baggage.
Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline’s availability and terms of use. We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you purchased through us.
You understand our entire aggregate liability to you arising out of or in connection with your purchase of any optional services and products is limited to the purchase amount of such services or products.
You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such services and products.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Airline Policy on Schedule Changes: All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Cancellations:
Reasons for cancellations or schedule changes may include:
peak or high travel seasons;
low travel season;
airport terminal or gate changes;
fuel prices;
civil unrest;
natural disasters – volcano, earthquakes, hurricanes, etc.; and
bankruptcy.
Akbar Travels of India Ltd. does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our Policy on Schedule Changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.
Prior to Departure
If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Akbar Travels of India Limited. does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline directly, if it is the date of departure.
Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
Customer Notification
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Akbar Travels of India Ltd. or the airline prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you.
Services Provided
Once you have contacted Akbar Travels of India Ltd. we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.
If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.
In the event that a flight is cancelled, Akbar Travels of India Ltd. will attempt to contact the airline, find other flight options and/or discuss refund options.
OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline may deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline (which are available upon request from the air carrier), persons denied boarding involuntarily are entitled to compensation from the airline. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or call us for details.
UNACCOMPANIED MINOR
Tickets will not be sold directly to unaccompanied minors age 18 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Please check with the airline directly for minor age requirements, as the following items may change:
Some airlines may not allow unaccompanied minors to travel without an adult.
Some airlines will only allow unaccompanied minors to travel on non-stop flights.
Many airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
VISA AND ENTRY REQUIREMENTS
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. Akbar Travels of India Ltd. will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
Your transaction with Akbar Travels of India Ltd. does not guarantee entrance to the country of destination. Traveler understands that Akbar Travels of India Ltd.accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Akbar Travels of India Ltd.'s employees must be verified with government authorities. Such information does not imply responsibility on Akbar Travels of India Limited.'s behalf.
GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.
In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective airlines.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as "stretcher assistance" or "wheelchair", please contact the airline directly.
We reserve the right to cancel requests for travel to destinations that have been embargoed by the US government.
A passenger's duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.
A $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.
TICKET PROCESSING ERRORS/ISSUES DISCLAIMER
Akbar Travels of India Ltd. is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change prior to the completion of ticketing process, in which case, Akbar Travels of India Limited. reserves the right to notify you of any fare changes within three (3) business days. However, for any fare changes up to $20 of the new fare (after a ticket processing error or issue only has occurred), we will absorb the difference of the fare. In the event that your original flights cannot be honored, Akbar Travels of India Ltd. will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification. Akbar Travels of India Limited. will not be responsible for any fare increase and you have the right to cancel the booking at no cost to you in these cases. All fares are not guaranteed until ticketed.
HUMAN ERROR
If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Akbar Travels of India Ltd. stands committed to providing compensation up to a maximum of the entire service fees that Akbar Travels of India Ltd.has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Akbar Travels of India Ltd. will not be responsible for these errors.
ITINERARY RE-CONFIRMATION
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Akbar Travels of India Ltd. customer service agent within 4 hours from the time the booking was completed.
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.
You are requested to review and save the itinerary.
DISINSECTION
Some countries may require aircraft operating international flights to be treated with insecticides. Additional information can be obtained from the U.S. Department of Transportation (http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements).
HOTEL RESERVATIONS RULES AND REGULATIONS
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier.Akbar Travels of India Ltd. accepts no responsibility for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Akbar Travels of India Ltd. nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
No refunds will be issued for unused room nights due to early departures.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Pet Policies:
It is very important that you confirm directly with the property that they do, indeed, accept pets. Akbar Travels of India Limited. accepts no responsibility for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Pre-Paid Reservations:
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
Pre-Paid Booking Vouchers:
Some hotels will require a voucher at check-in. Akbar Travels of India Ltd. will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.
Book Now, Pay Later Bookings:
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Akbar Travels of India Limited. strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed.
Meal Plans:
Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:
Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier.Akbar Travels of India Ltd. accepts NO RESPONSIBILITY for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Akbar Travels of India Ltd. nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. Akbar Travels of India Limited. accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Hotel Changes, Cancellations and Refunds:
Any changes or cancellations should be requested by emailing customer service.
No-Show Policy:
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking.
Hotel Confirmation:
Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Akbar Travels of India Ltd., please email feedback@akbartravels.us and include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.
All About Changes, Cancellations and Refunds
Any changes or cancellations should be requested by emailing customer service.
We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:
For high-demand special events (i.e.: the Super Bowl, Olympics, New Year's Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking.
Cancellations or modifications to the reservation may be subject to Akbar Travels of India Limited. cancellation fees in addition to fees charged by the property.
Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
No credits can be issued for unused room nights due to early departures.
Stay extensions require a new reservation. Original room rate is not guaranteed.
Refunds for early departures, no-shows or cancellations are at the sole discretion of Akbar Travels of India Limited. and Akbar Travels of India Ltd.'s hotel suppliers.
We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
You must call Akbar Travels of India Ltd. if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.
Payment, Taxes and Fees
In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. The charge for taxes and fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.
For new reservations Akbar Travels of India Ltd. will charge booking service fees - up to $30 per night, Per room.
For changes/cancellations/refunds of hotel reservation, Akbar Travels of India Ltd. will charge a service fee $25 per room per night in addition to any supplier penalty fees.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services or for Value Added Tax ("VAT") or similar taxes imposed by countries outside the United States.
Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
CAR BOOKINGS RULES AND REGULATIONS
All car rentals include a non-refundable Akbar Travels of India Ltd. service fee of $15 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees by us and/or the supplier.
You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off, in addition to any damage to the car.
Renters not meeting the minimum age requirement will not be given a car and will be cause to void the policy agreement.
A valid driver's license and credit card (or other preapproved payment methods) are required at time of rental. If the driver's license is in another language other than English and the rental is in the United States, an International Driver's Permit may be required. Most rental companies require a Commercial Driver's License for renting a full size van.
Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency. Car rental reservations cannot be transferred from one person to another.
Additional equipment, such as child safety seats, navigation systems, etc. must be requested in advance and are not guaranteed. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. There will be an additional fee for any "One Way" rentals. This fee can be higher if picking up in one state and dropping off in another. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from.
Daily rates imply a 24 hour reservation period. Weekly rates imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the supplier for the additional 3 hours.
Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive. However, certain geographical restrictions may still apply. Miles per day rates specify a maximum number of miles that you are allowed to accumulate. A per mile fee will be charged for any additional miles.
Drivers Must:
meet age requirements;
present a valid driver's license.
Payment Taxes and Fees:
All Akbar Travels of India Ltd. car rental reservation booking fees are non-refundable. Akbar Travels of India Limited. will charge a service fee of $10 for cancellations or a change of reservation.
Other Restrictions:
Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. If you require a pick up time outside of that timeframe, please contact the car rental agency to confirm they will honor your reservation.
If you are using a debit card, please check with the supplier or email us to determine if there are additional restrictions. Some rental companies will not accept a debit card as a valid form of payment and could result in being denied the rental. Local residents may have additional restrictions. It is recommended you check with us or the car rental company to verify. Falsifying information may void company liability and you may be responsible for any damages or injuries that may incur.
VACATION PACKAGE RULES & REGULATIONS
The Vacation Package Terms & Conditions below within these Akbar Travels of India Ltd. Terms & Conditions supersede any individual product's Terms & Conditions. The Airline Ticket Terms & Conditions, the Hotel Terms & Conditions, the Car Rental Terms & Conditions, and the Attractions and Services Terms & Conditions supplement any area not covered by the Vacation Package Terms & Conditions.Akbar Travels of India Ltd. reserves the right to modify the Akbar Travels of India Limited. Vacation Package Terms & Conditions at any time without notice. In the event that the Akbar Travels of India Limited. Vacation Package Terms & Conditions change, the modified terms will go into effect on the date when posted on this Site. The amended Terms & Conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and Terms & Conditions to any individual travel product included in the Vacation Package.
All prices are displayed in United States Dollars (USD).
All vacation packages are non- refundable and non-transferrable.
Your credit card will be charged for the full amount of your Akbar Travels of India Ltd. vacation package at the time of booking. No portion of the vacation package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THE Akbar Travels of India Limited. VACATION PACKAGE TERMS & CONDITIONS.
Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Akbar Travels of India Ltd. vacation package.
All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Akbar Travels of India Ltd. Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.
Cancellation by Suppliers:
Each portion of your Akbar Travels of India Ltd. Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is cancelling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Special requests are just requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Pricing, Taxes/Fees, and Payment:
For new reservations Akbar Travels of India Ltd. will charge service fees of $50 per person for flight bookings, $35 per room per night for hotel bookings and $15 for car rental bookings.
Prices and availability are valid only in conjunction with a vacation package in its entirety, and do not apply to any single portion thereof.Akbar Travels of India Ltd., due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your vacation package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective travel supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your vacation package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. Akbar Travels of India Ltd. accepts all major credit cards with a verifiable United States or Canadian billing address.
You authorize Akbar Travels of India Ltd. and its authorized third party to charge the credit card you have provided for the amount of the vacation package booking.
Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. This is to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Debit cards may not be accepted by some Travel Suppliers. Check directly with the Travel Supplier prior to arrival.
VACATION PACKAGE CHANGES, CANCELLATION AND REFUNDS:
You must call Akbar Travels of India Ltd. prior to departure to change or cancel any Akbar Travels of India Limited. vacation package bookings. Please do not call the individual Travel Suppliers. Please see the "Contact Us" section on the Akbar Travels of India Ltd. homepage for more information.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component which make up the package.
All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Akbar Travels of India Limited. vacation package.
You shall be responsible for any and all cancellation fees assessed by Akbar Travels of India Ltd. and travel suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by certain Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with a Akbar Travels of India Limited. customer service representative for more detailed information regarding your package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the vacation package.
In the event that changes or a cancellation is allowed to a vacation package, Akbar Travels of India Ltd.'s service fee for processing change will be $75 per person for flights, $25 per room per night for hotel and $10 for car bookings in addition to fare difference and applicable flight, hotel, car, or any other travel product-component associated penalties.
Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. Akbar Travels of India Ltd.'s cancellation fee will be $75 per person for flights, $25 per room per night for hotels and $10 for car bookings in addition to applicable flight, hotel, car, or any other travel product-component associated penalties. No refund will be made for any unused or partially used portions of the vacation package.
FLIGHT COMPONENT POLICIES:
Airline Ticket Terms & Conditions include various rules and restrictions which apply to your airline ticket(s).
Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
Most flight tickets are not changeable/transferable and non-refundable.
Origin and destination cities for any Akbar Travels of India Ltd. vacation package cannot be changed.
No changes are allowed to the number of travelers.
HOTEL COMPONENT POLICIES:
Hotel Terms & Conditions include various rules and restrictions that apply to your hotel booking.
Hotel properties cannot be changed, however, room category changes may be allowed in certain cases. Call Akbar Travels of India Limited. to inquire of such changes.
For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety. Check cancellation/change policy for the hotel prior to booking.
You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees, parking fees, room service and other services provided by the hotel that you request during your stay at the hotel.
CAR RENTAL COMPONENT POLICIES:
Car Terms & Conditions include various rules and restrictions that apply to your car rental reservation.
Booked car categories cannot be downgraded (i.e., mid-size to economy).
No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks, GPS and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
ACTIVITIES COMPONENT POLICIES:
Activities Terms & Conditions include various rules and restrictions that apply to your activities booking.
Responsibility: Akbar Travels of India Ltd. makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). Akbar Travels of India Limited. is not an agent of the customer or of the travel supplier providing travel related services. By using this Site, you waive any claim against Akbar Travels of India Ltd., its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agree that neither Akbar Travels of India Limited. nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of Akbar Travels of India Ltd.; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component. Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not Akbar Travels of India Ltd.
Akbar Travels of India Ltd. strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees.
SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS
SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to Akbar Travels of India Limited. and for the use by Akbar Travels of India Ltd.as stated above, and (b) the use of such Submissions by Akbar Travels of India Ltd. will not infringe the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and Akbar Travels Of India
Ltd.'s use of your Submissions.
You are prohibited from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. You acknowledge that Akbar Travels of India Ltd. may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
MISCELLANEOUS GENERAL TERMS & CONDITIONS
AUTHORITY TO SEND COMMUNICATION
By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing Akbar Travels of India Limited. to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.
COPYRIGHT AND TRADEMARK NOTICES © 2013-2015 "Akbar Travels of India Ltd." and "akbartravels.us" are registered trademarks. All rights reserved. © 2013-2015. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this Site are the trademarks and service marks of their rightful owners.
GOVERNING LAW AND DISPUTE RESOLUTION
All Bookings, whether made online using the Site or through our call center, are deemed entered into in Houston, and shall be governed by the laws of the State of Texas without giving effect to the principles of conflicts of law, regardless of your location at the time of the Booking, your residency or citizenship.
Any dispute relating in any way to your visit to this Site, travel reservations and bookings made through this Site or our call center shall be submitted to confidential arbitration in the State of New York. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at us@akbartravels.us.
Arbitration under this agreement shall be conducted by a single arbitrator to be agreed upon by both parties. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. The cost of the arbitrator shall be paid by the losing party in the arbitration.
To the extent you have in any manner violated or threatened to violate the Site's intellectual property rights, Akbar Travels of India Limited. may seek injunctive or other appropriate relief in any state or federal court in the state of Texas, and you consent to exclusive jurisdiction and venue in such courts.
For resolution of dispute, you may contact an arbitrator who will listen to both sides, weigh the evidence, and make a decision regarding the dispute.
Akbar Travels of India Ltd. is covered under E&O insurance policy Any questions or comments about the Site should be e-mailed to us@akbartravels.us
TERMINATION
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
SEVERABILITY
These Terms & Conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
NO WAIVER PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THE Akbar Travels of India Limited.